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Singpass helpdesk counter is a walk-in assistance desk where users go to resolve problems with their Singpass account or get in-person support.

They’re ideal for anyone who needs help with Singpass verification, document submission, or needs face-to-face support for registration.

You’ll find them at places like ServiceSG Centres (e.g. Our Tampines Hub, Woodlands Civic Centre), the ICA Building, and some Community Clubs.

Services offered include new account sign-up, unlocking or reactivating accounts, setting up the Singpass app, and verifying documents in person.

Be sure to have your NRIC or FIN ready—this website speeds up the process and ensures staff can address your request.

Most counters operate during normal working hours; check online or call ahead as opening times may differ by location.

For smooth in-person service with government digital identity matters, Singpass counters are always ready to assist.